Usap-usapan ngayon sa social media ang post ng isang netizen dahil sa naranasan ng pamilya niya sa kamay ng isang airline dahil lang umano sa "maliit na punit" sa passport ng tatay niya.
Sa Facebook post ng netizen na si Diana Natividad, ibinahagi niya kung paano nauwi sa hindi magandang pangyayari ang pinakahihintay nilang bakasyon sa Bali, Indonesia.
Noong Abril 15, 2025, dumating sa airport ang pamilya ni Diana. Pagdating doon, dumiretso raw agad sila sa pagbabayad ng travel tax.
Matapos daw no'n ay tumungo sila sa check-in counter A19 at ibinigay nila ang kanilang mga passport. Chineck daw ng ground staff isa-isa ang mga passport at nang tingnan daw nito ang passport ng tatay niyang 78 years old, tinanong daw sila kung nakita raw nila ang maliit na punit doon sa passport.
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"We were completely confused—we had never noticed it. It was a tiny tear, barely noticeable, likely just from normal wear and tear due to frequent traveling—nothing that ever raised a red flag in the past," pagbabahagi ni Diana.
"She took photos of the passport and told us to wait, saying she would send it to immigration in Bali to confirm if it would still be accepted. We waited… and waited… almost 30 minutes passed, and still nothing. When we asked what the problem was, her responses to us where heightened. One being: 'Kung bigyan ko kayo ng boarding pass at mawalan ako ng trabaho, ano papakain ko sa mga anak ko? 14 days akong suspended.'
"That hit hard. It felt like emotional manipulation. It was unprofessional and incredibly stressful, especially since this involved a senior citizen. We were stuck—trying to stay calm, trying not to cause delays, but deeply frustrated," dagdag pa niya.
Pinaghintay daw sila ng hanggang 2:00 AM pero wala raw nangyari. Ang ginawa raw ng tiyahin niya ay nagpunta ito sa senior citizen check-in counter at doon ay naisyuhan ng boarding pass ang tatay niya.
Pagtungo nila sa Immigration, kinumpirma raw ng Immigration staff na valid pa rin ang passport ng tatay niya kahit na may maliit itong punit.
"We proceeded to immigration, and the immigration staff then confirmed the tear was normal wear and tear and that the passport was valid," ani Diana.
Gayunman, habang naghihintay ng boarding, nagsimula ang kalbaryo nila sa airport.
"At Gate 102, we waited to board. But there was no announcement that the gate had changed to Gate 111. We only found out last-minute and ran to the new gate. When we got there, the ground staff at the boarding gate blocked us, saying my father couldn’t board because we didn’t return to Counter A19.
"It wasn’t even the same staff from earlier—it was the team at the boarding gate, but it was clear they had been tipped off, probably by the staff at A19, because they even asked, 'Bakit hindi na kayo bumalik sa A19?'. As if we were expected to go back, even though my dad had already been issued a valid boarding pass by another Cebu Pacific counter. It didn’t make sense—and it felt like they were just looking for a reason to block him from boarding.
"They refused to let him through, even though he had cleared immigration and was officially checked in.
"In the end, Dad didn't get to board the plane. It was heartbreaking to leave my dad behind. I had booked beautiful hotels and planned special activities—for him to relax and enjoy. And just like that, he was left behind. He had to go through immigration again just to go home, utterly disheartened," kuwento pa ni Diana.
Sumunod nito, bumalik sa Immigration ang tatay niya, na ikinagulat daw ng mga Immigration officer at kinumpirma ulit na valid ang passport.
"At immigration when my dad had to go back, the officers were shocked. They confirmed again the passport was fine and just showed normal wear. They even called a Cebu Pacific supervisor, who agreed—and radioed the boarding gate to wait, saying a senior citizen was on the way to board and that my father's passport was ok and valid for takeoff," dagdag pa niya.
"But the boarding gate staff still refused to wait and said the plane was already leaving. Just like that—my father was left behind.
"It was such a painful moment. I can’t describe the helplessness and anger we all felt. This wasn’t just about a passport. This was about poor coordination, lack of compassion, and power-tripping staff who refused to listen—even when their own supervisor gave the go-ahead.
"And honestly… some thoughts have been haunting me since: What if the flight was actually overbooked, and my father was just the one they chose not to board? Or worse… what if that tear wasn’t even there to begin with? What if someone handling the documents caused it?" saad pa ng netizen.
Kaya naman pinayuhan niya ang publiko na ingatan ang kanilang mga passport.
"Please, next time you travel—NEVER leave your passport unattended. Always take photos and show them clearly that there’s nothing wrong with your passport. You never know what excuse they’ll pull just to deny you boarding. This whole ordeal caused emotional stress, unnecessary expenses, and ruined what was supposed to be a special family trip. We are calling for accountability. Cebu Pacific needs to do better.
"If you’re traveling with seniors or kids, please be careful. Even when immigration clears you, Cebu Pacific staff might still make your trip a nightmare—because of poor training or worse, personal ego. Do better, Cebu Pacific."
Narito ang full post:
Samantala, habang isinusulat ito, wala pang pahayag ang Cebu Pacific.
