NANANATILING ‘BPO industry capital’ ang Pilipinas. Sa inilabas na ulat noong 2017 ng Kearney Global Services Location Index, isang pag-aaral na nag-aanalisa at sumisiyasat sa lagay ng offshoring landscape, Pilipinas ang nasa ikapitong bansa sa kategorya ng the top outsourcing destinations.

Ang pagkakaranggo sa mga bansa ay ayon sa iba’t ibang mga salik tulad ng financial attractiveness, kakayahan at pagkakroon ng mga empleyado at ang business environment.

Ipinakita rin sa pag-aaral na naungusan na ng Pilipinas ang mahigpit na katunggali nito na India, na may 16%-18% ng global market share.

“The reason why Philippines is the best location for call centers is, first, the language. Whatever everybody says, it is still the only English-speaking country in Asia, unlike in India where, you can say their films, for example are in their native language, here in the Philippines, English is everywhere,” pahayag ni Benjamin Davidowitz, chief executive officer of Open Access BPO.

Ayon pa kay Dravidowitz, ang Pilipinas din umano ay may naitatag nang kredibilidad, kumpara sa ibang mga bansa.

“And now, more than five or ten years ago, you have all the major companies doing business in the Philippines – Apple, Google, Citibank, Microsoft. We had some challenges in dealing with the government but I believe the Philippine government has also made strides in making business easier for us, for the BPO industry,” dagdag nito.